Return and Refund Policy

Returns

Our policy lasts for 30 days. If 30 days have gone by upon receiving the product, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Valid reasons for return does not include disputes over the product specs(such as size or weight) that are clearly indicated on the product page.

Please contact us prior returning the item(s) to us. Any item(s) returned without any prior communication with our team will be denied.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error; or any item that is returned more than 30 days after delivery. Please speak with us to check if your purchase is eligible for return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. You may want to contact your bank as well to check with your bank account.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@candies-gifts.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale and discounted items (through the use of discount codes) will not be returned or refunded.

Exchanges (if applicable)

While items will be checked before shipping, we only replace items if they are defective or damaged from our side. If you need to exchange it for the same item, send us an email at help@candies-gifts.com and send your item to 23/F, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Kowloon, HONG KONG.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to 23/F, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Kowloon, HONG KONG.

You will be responsible for paying for your own shipping costs for returning your item unless the item(s) is/are default. Shipping costs are non-refundable. If you receive a refund, the cost of shipping for the original order will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance as we can’t guarantee that we will receive your returned item.

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