Continued Delivery Delays and Disruptions during COVID-19

Continued Delivery Delays and Disruptions during COVID-19

We are still experiencing continued disruptions and delays regarding most international deliveries due to COVID-19.

There has been a drastic decrease in international flights/freights, resulting in the suspension of an array of relatively more economical delivery options. To those who frequently shop with us from outside of Hong Kong, you will see that Hong Kong Post's E-Express option is no longer available.

We do not know when will more economical delivery options be available again. Our delivery options you see at checkout are generated automatically with our shipping service provider, showing you the realtime options.

At Candies, we understand your frustration with delivery delays and the increase in prices and limited options. However, we do not tolerate any verbal harassment to our customer service operators.

Should you need any further assistance, we are always here to help.
You may contact us on our site live chat; email us at help@candies-gifts.com; DM us on IG @candiesgifts; Facebook @CandiesHK; or Whatsapp us at +852 66298832.

***30 June 2020 Shipping Update***
Due to the impact of COVID-19, we are seeing heavier surcharge being imposed on deliveries by various courier services. Therefore, effectively immediately, we have no choice but to raise our free international shipping minimum amount from USD$100 to USD$300. This policy will continue until we see an ease on surcharge and other miscellaneous charges. We are very sorry for any inconvenience caused.
***30 June 2020 Shipping Update***

We are all in this together. Please stay safe and healthy! 

Celine Li

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Celine Li

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